We understand that plans change. This policy applies to all bookings made with Dhow Cruise Dubai (Blue Coast Travel and Tourism LLC) unless the package page or your booking confirmation states different terms — for example New Year's Eve and other special-date events, private yacht charters, flights and multi-day tours.
Free cancellation
- Cancel at least 24 hours before the start time on your confirmation and you receive a full refund of anything you have paid, or you can move your booking to another date free of charge.
- Cancellations within 24 hours of the start time, and no-shows, are not refundable, because the boat, camp or vehicle has already been reserved and catered for you.
Bookings with a deposit or "pay later"
If you reserved with a deposit, or chose to pay later, the same 24-hour rule applies: cancel in time and any deposit is refunded in full; cancel late and the deposit is kept. If you chose to pay the balance one day before, we will remind you by email and WhatsApp before the balance is due.
Changing your date or time
- Date changes requested 24 hours or more before departure are free, subject to availability. If the new date has a higher price (for example a weekend or holiday), the difference is payable.
- You may change the number of guests up to 24 hours before departure. Reducing the group within 24 hours is treated as a partial cancellation.
Weather, safety and operational cancellations
Cruises, balloon flights, helicopter rides and desert activities depend on weather and on permissions from the authorities. If we or the operator cancel for weather, safety or technical reasons, you choose between a full refund or a new date at no extra cost. We will contact you as early as possible on WhatsApp and by email.
Hot-air balloon and helicopter flights may be cancelled at short notice (sometimes on the morning itself) when wind conditions are unsafe. These are always fully refunded or rebooked.
Late arrival and no-shows
Boats and tours leave on time. Please arrive at the meeting point or be ready for pick-up at the time on your confirmation. If you miss the departure, the booking is treated as a no-show. If you're running late, message us on WhatsApp straight away — we will always try to help.
Special events and private charters
New Year's Eve cruises, festive dinners, private yacht charters and group bookings involve exclusive reservations and pre-orders. Their cancellation terms are shown on the package page and in your confirmation, and they take priority over this general policy.
How refunds are paid
- Card and online payments are refunded to the same card or account. Refunds are issued within 3 working days of approval; your bank may take a further 5–10 working days to show the amount.
- Cash and bank-transfer payments are refunded by bank transfer to an account in your name.
- We never charge a fee for refunds we issue under this policy.
How to cancel or change a booking
Message us on WhatsApp at +971 54 479 9379 or email [email protected] with your name, booking number and date. A cancellation is effective from the time we receive your message, and we confirm every cancellation in writing.